Reference

Rules Before You Open an Account

Live casino tables, Sic Bo, Aviator, Bingo and sportsbook markets sit under one Terms & Conditions set at jpsonic, so you know the account rules before you enter…

DANA termsOVO termsGoPay termsQRIS terms
jpsonic Rules Before You Open an Account
CONTACT ROUTES

Three Routes for Terms Questions

Questions about a rule should reach the team before you deposit, withdraw, or share account data with us.

Live chat Use the lobby chat from 09:00 to 23:00 WIB when a Terms question blocks…
WhatsApp support Send a WhatsApp message when you need to compare a DANA, OVO, GoPay, or…
Email record Use email for account-name correction requests, Terms change questions, or data-retention requests.
SECURITY TERMS

Six Ways We Protect Terms Records

Your acceptance of the Terms is logged with account, device, and time data so we can resolve later questions about what version applied.

Acceptance log

When you tick the Terms box, we store the time, IP range, device type, and policy version. That log helps us answer which rule applied when you created or reopened your account.

Wallet data use

We use your name, mobile number, wallet receipt, and session data to run account checks under the Terms. DANA, OVO, GoPay, and QRIS records stay tied to the account that made the wallet action.

Cookie handling

Cookies keep the Terms banner, login session, and wallet page connected while you move between Safari, Chrome, and the lobby. You can clear browser cookies, then accept the current Terms again at login.

Account access

Password resets, mobile checks, and account-name matching are part of the Terms because they decide who may enter the wallet. We never ask for your password in chat, WhatsApp, or email.

Record retention

We retain Terms acceptance logs, wallet receipts, and support threads for account operation and dispute handling. When retention no longer applies, we remove or reduce data according to the current policy.

Change requests

If your mobile number, display name, or wallet name is wrong, ask support to raise a correction request. We may ask for matching account evidence before changing data linked to the Terms.

Answers About Account Rules and Changes

These answers focus on the Terms & Conditions you accept when using the account, wallet, lobby, and support tools. They explain when rules apply, how changes are shown, why wallet checks happen, and how to reach us if something looks wrong. Read them before your first deposit so your account steps match the policy text shown on the page.

Yes. The Terms apply before you enter game areas such as Sic Bo, Aviator, Bingo, or sportsbook markets. You accept them during the account step and again if a new version is shown.

Yes. When we change the Terms, we update the date and show the current text before you continue. If a change affects wallet handling or access, you may need to accept the updated version.

The Terms treat each DANA, OVO, GoPay, or QRIS deposit as an account wallet action. The sender name, receipt, and account ID may be checked before funds appear in your wallet.

The Terms allow account checks so we can match your wallet name, login record, and transaction history. If the details do not match, we may pause the wallet action and ask for evidence.

We store the policy version, acceptance time, account ID, device type, and related session data. This helps us answer later questions about which Terms applied to your account activity.

Yes. Contact support with your account ID and the field that needs correction, such as mobile number or wallet name. We may ask for matching evidence before updating data linked to the Terms.

Contact us before using the wallet or lobby further. Share the clause number, your account ID, and your question, and we will explain how the current Terms apply to your account.